Starlink Kenya has changed how people access the internet, especially in rural areas. But to get the best out of your Starlink kit, you need the Starlink app. It helps you set up, monitor, and manage your connection easily. This guide breaks everything down step by step, so even if it’s your first time, you’ll have no trouble using it.
What is the Starlink App?
The Starlink app is a mobile tool designed to help you install, configure, and manage your Starlink internet. Available for both Android and iOS, the app gives you full control of your router, Wi-Fi, and connected devices.
For Kenyans, this is especially useful because you can monitor your internet performance even in remote areas where traditional providers fail.
Downloading the Starlink App
Go to the Google Play Store (Android) or Apple App Store (iOS).
Search for “Starlink App.”
Download and install the app.
Open it and log in with the same email you used when ordering your Starlink kit.
Pro tip: Always use the official app to avoid fake versions.
Setting Up Your Starlink Account
Once installed:
Enter your registered email.
Set a strong password.
Link your Starlink kit by scanning the QR code or entering details manually.
This step is crucial because it connects your dish and router to your account.
First-Time Setup with the App
When you power up your kit:
Open the app and connect your phone to the Starlink Wi-Fi.
Follow the guided instructions to activate your Starlink kits.
Wait for the dish to align itself automatically.
Using the Obstruction Scanner
This is one of the best features. It shows whether trees, buildings, or hills are blocking your dish.
Steps:
Open the app → Select Obstruction Check.
Point your phone’s camera around the dish area.
The app will highlight any obstacles.
In Kenya, where trees and uneven terrain are common, this feature ensures you get the strongest signal.
Checking Signal Strength
The dashboard shows:
Download speed
Upload speed
Latency (ping)
If the signal is weak:
Reposition your dish.
Use the obstruction scanner again.
Make sure there are no nearby devices causing interference.
Managing Your Devices
Through the app, you can:
See all devices connected to your Wi-Fi.
Disconnect unknown devices.
Prioritize bandwidth for important devices (like work laptops).
This is helpful in Kenyan households with multiple users sharing one connection.
Customizing Wi-Fi Settings
You can easily:
Change your Wi-Fi name (SSID).
Update the password.
Enable guest networks.
This keeps your connection secure while allowing flexibility.
Monitoring Data Usage
The app shows how much data you’re using. For families or small businesses in Kenya, this is useful to prevent network slowdowns caused by heavy streaming or downloads.
Troubleshooting Common Issues
App not working → Restart your phone or reinstall the app.
Router not connecting → Reset your router using the app.
Signal drops → Recheck for obstructions or bad weather conditions.
Firmware and Software Updates
Starlink often releases updates to improve speed and stability.
Open the app → Settings → Updates.
Enable Auto Updates for convenience.
Notifications and Alerts
The app notifies you when:
Your network is down.
Your bill is due.
Software updates are available.
This helps you stay updated without logging into the website.
Using the App for Starlink Packages in Kenya
Whether you’re on:
Residential plan → For home use.
Business plan → For offices or large-scale users.
Roam plan → For travelers and mobile users.
The app supports all packages, showing real-time performance for each.
Tips for Optimizing the App Experience
Keep the app updated.
Use a compatible phone for better performance.
In rural Kenya, position the dish in an open space.
Conclusion
The Starlink app is more than just a setup tool—it’s your control center for managing fast internet in Kenya. From installation to troubleshooting, it keeps everything simple and accessible. With just a few taps, you can ensure your connection stays strong, secure, and reliable.
For more resources and quick access to our official profiles, check out our Starlink Kenya Resellers Linktree.
FAQs
Can I use the Starlink app without internet?
Yes, you can use the Starlink app without internet, but with some limitations.
Here’s how it works:
Local connection works offline: If you’re near your Starlink router, the app connects through your local Wi-Fi network. This means you can still:
Check your dish status (online, offline, booting, etc.)
See device connections on your network
Access basic settings like Wi-Fi name, password, and reboot options
Internet-dependent features won’t work: Anything that requires cloud access—like speed tests, remote management, or advanced diagnostics—needs an active internet connection.
How do I reset my Starlink router with the app?
Steps to Reset Your Starlink Router
Open the Starlink App on your phone.
Log in with your Starlink account (if not already logged in).
From the home screen, tap on “Settings.”
Scroll down and select “Advanced.”
Tap “Factory Reset.”
Confirm the action when prompted.
What Happens After Reset
The router will restart and return to its default settings.
Your Wi-Fi name (SSID) and password will reset to the ones on the sticker under the router.
You’ll need to reconfigure your Wi-Fi network in the app once it’s back online.
If the app doesn’t respond, you can also manually reset by holding the router’s reset button (or power cycling multiple times, depending on your model).
Does the Starlink app work on all phones?
It works on most Android and iOS devices. Just ensure your phone is updated.
How do I know if my dish has obstructions?
Steps to Check for Obstructions
Open the Starlink App on your phone.
On the home screen, tap “Obstructions.”
The app will show a clear sky view of your dish’s field of vision.
If trees, buildings, or other objects are in the way, the app will mark them as obstruction zones.
You’ll also see alerts or interruption logs if your internet has been dropping due to obstructions.
Signs You May Have Obstructions
Frequent internet drops or outages.
“Obstructed” warnings inside the Starlink app.
High latency or uneven speed test results.
Starlink dishes need a wide, clear view of the sky (100°+ around them). Even small tree branches can cause short disconnections.
Is the Starlink app different in Kenya?
No, it’s the same worldwide. But the performance and package options are tailored for Kenya.